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“用服務(wù)來(lái)代替銷(xiāo)售,讓您后顧無(wú)憂(yōu)
是我們對于售后服務(wù)最好詮釋

售后服務(wù)體系
After sales service system
貼心服務(wù)
設計制作創(chuàng )造品質(zhì)
售后服務(wù)提升價(jià)值

劇場(chǎng)舞臺現場(chǎng)維護保養
On site maintenance of theater stage
技術(shù)培訓服務(wù)
technical training service

由客戶(hù)選派具有一定職業(yè)技能,并將上崗長(cháng)期操作或維護該系統的正式職工參加,由我公司專(zhuān)家和設計調試人員對操作人員進(jìn)行技術(shù)培訓,并配合業(yè)主進(jìn)行管理制度和系統應用管理制度的制定,保障系統的正常使用和運行。同時(shí),如果今后系統進(jìn)行升級,則需在使用過(guò)程中進(jìn)行有關(guān)的再培訓。培訓為現場(chǎng)培訓方式,包括理論講解和實(shí)際操作,使接受培訓人員的達到能正確操作和維護系統。
Official customers selected by the customer who have certain professional skills and who will operate or maintain the system for a long time will participate in the training. Our experts and design and commissioning personnel will provide technical training to the operators and cooperate with the owners to formulate the management system and system application management system. To ensure the normal use and operation of the system. At the same time, if the system is upgraded in the future, relevant retraining will be required during the use. Training is on-site training methods, including theoretical explanations and practical operations, so that the trainees can reach the correct Operating and maintaining the system.

1、培訓計劃 Training plan
對用戶(hù)進(jìn)行系統的基本操作和日常維護的現場(chǎng)培訓。除培訓外,應提供不定期的系統應用技術(shù)培訓服務(wù),提供該系統的后續應用資料。
我公司定期舉行教學(xué)軟件與系統應用的升級培訓。
用戶(hù)使用人員發(fā)生變化,免費對新來(lái)人員進(jìn)行培訓。
安裝完成驗收后,在一周內完成相關(guān)人員培訓。
Provide users with on-site training for basic system operation and daily maintenance. In addition to training, non-scheduled system application technology training services should be provided to provide subsequent application information of the system.
Our company regularly holds upgrade training for teaching software and system applications.
The user personnel changes, and newcomers are trained for free.
后 After the installation is completed and accepted, relevant personnel training is completed within one week.

2、培訓內容 Training content
現場(chǎng)培訓:為使用戶(hù)能夠對系統進(jìn)行有效的管理和維護,我公司將讓系統管理員對安裝調試工作充分參與并對系統管理員進(jìn)行現場(chǎng)觀(guān)看指導,對系統運行過(guò)程中的所有技術(shù)要點(diǎn),現場(chǎng)講解,對如何進(jìn)行部件的拆裝和如何排除故障等進(jìn)行指導和演示,并對系統管理員進(jìn)行實(shí)際操作培訓,能讓其對出現的故障進(jìn)行判斷和檢測,從而達到可以對故障進(jìn)行簡(jiǎn)單維修。
系統維護培訓:結合現場(chǎng)培訓,對系統管理人員還要進(jìn)行一次系統的培訓,培訓內容如下:
設備的工作原理和技術(shù)性能;
設備安裝、測試
設備維護、操作
系統使用培訓:對于承擔教學(xué)任務(wù)的老師,我公司將結合實(shí)際教學(xué)情況,按照系統的操作要點(diǎn),為客戶(hù)進(jìn)行全面的舉例式培訓,講解產(chǎn)品的日常使用方法。讓客戶(hù)掌握如何與系統結合,開(kāi)發(fā)出有效的教學(xué)方式,力求做到理論與實(shí)踐相結合。
以上培訓都是免費
On-site training: To enable users to Effective management and maintenance of the system, our company will allow the system administrator to fully participate in the installation and commissioning work and provide on-site viewing guidance for the system administrator, explain all the technical points in the system operation process, explain on-site, and how to disassemble the components Installation, how to troubleshoot, and other instructions and demonstrations, as well as practical training for system administrators, allowing them to judge and detect the occurrence of faults, so as to achieve simple maintenance of faults.
System maintenance training: Combined with on-site training, a systematic training is also required for system management personnel. The training content is as follows:
The working principle and technical performance of the equipment;
Equipment installation and testing
Equipment maintenance and operation
System use training: For teachers who undertake teaching tasks, our company will combine the actual teaching situation and follow the system's operating points to provide customers with comprehensive example training to explain the daily use of the product. Let customers master how to integrate with the system and develop Develop effective teaching methods and strive to combine theory with practice.
All the above trainings are free

維護保養
用戶(hù)導向 誠信服務(wù)
User oriented and honest service
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1、熱線(xiàn)服務(wù) Hotline service
熱線(xiàn)服務(wù):當設備故障時(shí),可通過(guò)熱線(xiàn)電話(huà)及網(wǎng)絡(luò )聯(lián)系我們。我們承諾提供7*24小時(shí)服務(wù),收到報修信息后1小時(shí)內技術(shù)人員電話(huà)聯(lián)系用戶(hù),進(jìn)行故障分析,提出解決方案,指導用戶(hù)排除故障。
Hotline service: When the equipment fails, you can contact us through the hotline and the network. We promise to provide 7 * 24 hours service, technical staff will contact the user by phone within 1 hour after receiving the repair information, analyze the fault, and propose a solution. Instruct users to troubleshoot.

2、現場(chǎng)服務(wù) site service
現場(chǎng)服務(wù):如果通過(guò)熱線(xiàn)服務(wù)不能解決設備故障,我們將指派工程師在24小時(shí)內趕到現場(chǎng)作業(yè),保證在最短時(shí)間內排除設備故障,保證設備正常使用。
On-site service: If the equipment failure cannot be solved through the hotline service, we will appoint an engineer to rush to the site to work within 24 hours to ensure that the equipment failure is eliminated in the shortest time and the equipment is used normally.

3、定期維護保養 Regular maintenance
定期維護保養:我們技術(shù)服務(wù)人員每季度進(jìn)行至少一次用戶(hù)上門(mén)維護保養。對設備實(shí)施現場(chǎng)檢查,及時(shí)發(fā)現設備運行隱患,減少設備故障的概率,保證設備的正常運行。
Regular maintenance: Our technical service personnel perform on-site maintenance of the user at least once a quarter. On-site inspection of the equipment, timely detection of hidden dangers in equipment operation, reducing the probability of equipment failure, and ensuring the normal operation of the equipment.

4、用戶(hù)培訓 ser training
用戶(hù)培訓:三創(chuàng )演藝公司非常重視客戶(hù)的培訓服務(wù),把我們的專(zhuān)業(yè)知識有效傳遞給客戶(hù)。根據不同用戶(hù)的要求,我們及時(shí)提供現場(chǎng)培訓,將專(zhuān)業(yè)知識和寶貴經(jīng)驗與用戶(hù)分享。
培訓內容包括--故障診斷、設備調試、設備維修等。
ser training: Sanchuang Performing Arts attaches great importance to customer training services and effectively transfers our expertise to customers. According to the requirements of different users, we provide on-site training in a timely manner and share professional knowledge and valuable experience with users.
The training content includes-fault diagnosis, equipment debugging, equipment maintenance, etc.

5、定制服務(wù) Customized services
定制服務(wù):針對用戶(hù)的特定需求,我們還可與用戶(hù)簽訂定制服務(wù)協(xié)議,為用戶(hù)提供量身定做的服務(wù),滿(mǎn)足用戶(hù)特定需求。定制服務(wù)包括多次培訓、設備改造、特殊試驗技術(shù)支持、保修服務(wù)等。
Customized services: For the specific needs of users, we can also sign customized service agreements with users to provide users with tailored services to meet the specific needs of users. Customized services include multiple trainings, equipment renovations, special test technical support, Warranty services, etc.